Duncan Hill – Specialist Pharmacist in Substance Misuse – NHS Lanarkshire

“I had the pleasure of attending a pharmacist leadership and management programme that Tom had developed and was delivering.

Tom was a fantastic trainer, his style and delivery of training to a diverse group of pharmacists of differing experiences and levels was excellent. He not only delivered the training to a phenomenally high standard, he involved and engaged all the participants, bringing the group together and facilitated an excellent training course but also a new network of pharmacists on the course, and that has been sustained by the attendees after the course has finished.

Tom was able to flex the content to suit the audience incredibly easily and listened to the participants when other issues and support was requested. The skills Tom has taught the group will be highly useful in the future and a major part of the success for the program is due to Tom’s style and approach and the techniques he has used. Tom on the training days would always have time and be willing to discuss any individual issues and provide safe, sound advice.

As a group we looked forward to the training sessions and the “safe” environment he created where the group could explore and discuss matters which could be sensitive and personal but he would also be able to provide advice and direction on resolution of issues, encouraging candidates to all contribute

The bespoke coaching and training Tom offered as well as his approachable style proved to be invaluable in the participant’s development and enjoyment. Tom certainly got the best participation and interest from the group.

Since completing the course I have had the need to seek advice from Tom on a few occasions on different topics and the advice and support provided has been excellent every time. I am definitely fortunate to have been able to attend the course with a trainer / mentor / coach like Tom and have learnt many skills and techniques that would not be offered elsewhere in the NHS. Tom has been 1 in a million with regards to the training and development support he offered the group and myself.”

Rachel Robinson – Sales Force Excellence Manager – UK & Ireland - Hillrom (now part of Baxter)

It’s always a pleasure to partner with TLP for our internal team’s development and for supporting our customers. We have recently run the hugely successful PRIMED 4 Sales Success with a selection of our commercial sales team and had really positive feedback. The learning out comes have helped our team to better prepare for their calls and then execute in the call so much more efficiently. Tom delivers the training with a tailored approach to our organisation and industry, his style ensures that all participants have fun and take-a-way essential key learning to help in their development.

Dr. Caroline Brock – Consultant in A&E and Director of Med. Ed., Royal Lancaster Trust

“I first met Tom as a registrar on a leadership and management programme for doctors that he was delivering a few years ago. Tom delivers his training in an energetic and engaging fashion that allows students space and time to learn. The theory is always supported by practical application and I came away from that first training programme with a head full of both knowledge and practical ideas. Since then I have worked with Tom as a coach, particularly when he helped me to gain my consultant position and he has become a good friend. In my new position as Director of Medical Education I will definitely be bringing Tom in to deliver training to my colleagues and juniors”

Pete Moss – Director of Sales U.K. and Ireland - Hillrom (now part of Baxter)

We had the pleasure of engaging with TLP to deliver a series of development programmes for our newly appointed team of Regional Sales Managers, feedback from the team attending the course has been excellent. Not only was training delivered beyond expectations, Tom also took time to follow up with the team individually to see if anyone was struggling to implement any of the learnings from the development days. Personally, I found the training great and also relevant to the marketplace in which we work. We will be engaging with Tom again this year as development is key for us to motivate our people, which has already proven to impact on both revenue and profitability.”

Dr. Ahmed Khafagy - Consultant - Royal Lancaster hospital trust

"All aspects were useful, yet understanding different types of learners and how to teach them was most useful!"

Lynne Griffiths – Key Account Manager – Speciality care – Profile Pharma Ltd (a Subsidiary of Zambon SpA)

Working with Tom has really helped me to both positively challenge and support my perspectives and having the opportunity to discuss issues openly and honestly without any prejudice has been invaluable. One on One bespoke coaching has been excellent.  I have definitely achieved more from these sessions than I think I would have done if sessions had been with a larger group.  Tom really understood the issues and topics at work, gave frank and honest help and helped me with excellent coaching to break down areas to problem solve.  He seemed to relate easily to matters in hand and supported brilliantly helping me to achieve a focussed action plan going forwards.  Thanks Tom!

Gavin Richards – EMEA Business Unit Leader and Marketing Director – Hillrom (now part of Baxter)

“TLP has delivered numerous training and coaching programmes internally for us. We have also engaged with TLP to deliver a series of masterclasses to our target customer groups. Covering 4 different essential, non-clinical aspects of NHS work. Each Masterclass has been expertly designed and delivered. Our customers have not only enjoyed each masterclass, but they have learned so much and been able to apply their learning to their own real-life settings. As a result, our sales teams and brand teams have been able to develop amazing relationships with their key customers that have attended our masterclasses. We have many customers return for the different Masterclass topics and we now have a waiting list for attendees on forthcoming masterclasses”

Dr. Suchitra Chandasiri - S.A.S. doctor - Alder Hey children's hospital trust.

"The course provided time to think about and discuss real life issues that are very important in the workplace. Thank you!"

Kay Carter – Former Assistant Director of Medical HR and Education – Royal Liverpool and Broadgreen University Hospitals NHS Trust.

“TLP has created and delivered bespoke Clinical Supervisor Training Courses which have been well received and complimented by our consultant body”

Danielle O’Neill – Revalidation and SAS Administrator, Alder Hey Children’s Trust

“We have received a brilliant service here at Alder Hey. The feedback from our delegates has been 5*. Tom is reliable, knowledgeable, friendly and approachable. I highly recommend his services as do our delegates as we are always fully booked with many on a reserve list.”

Tony Bratt – General Manager - Nordic Pharma

“I have worked with Tom over the last 15 years as a colleague and then as a Consultant. While Tom’s experience and skills in delivering training packages are well established his development coaching is an area where he stands out in a crowded market. Tom has the full suite of tools at his disposal from NLP through to SLII but his ability to work at all managerial levels, not “just” CEOs, is where he adds significant value. Tom coached a middle manager in my business who had struggled to adapt to change and achieved a balance for that person which I had not been able to effect. The coaching was bespoke, specific and relevant. I would recommend Tom to anyone looking to get the best from a member of their team.”

Rob Holmes – Country Manager -Proveca

“Recently we asked TLP to deliver a series of masterclass sessions for our KOL’s. The topic for this is Business Case Planning and the response has been fantastic. The 4 days we arranged were fully booked almost immediately! The engagement by our KOLs has been incredible and they have genuinely learned lots about a topic which the NHS does not provide much, if any, training in. The masterclasses are structured so that each participant gets to apply the theory to his or her own real-world situation and this has been a real eye opener for our doctors and pharmacists that have attended the programme. Furthermore, Tom and TLP go the extra mile by providing ongoing support after the event, via private user groups whereby all participants can share stories, ask for advice and also share their successes. This has taken many of our KAMs relationships with their key customers to a deeper level. I would recommend Tom and TLP wholeheartedly to anyone in pharma that is serious about developing their internal people and their external customers.”